Shipping Policy

SHIPPING & RETURNS

change to Any order in India is eligible with free shipping with no minimum purchase. Free shipping threshold is calculated before taxes and after all discounts have been taken. When paired with a merchandise purchase, gift certificates do not apply towards the free shipping threshold.

Orders going to P.O. boxes are shipped by Indian Post Mail. APO, DPO and FPO also ship via Indian Postal Service; rates are calculated during checkout.

Orders are shipped via Shiprocket and may take up to 5 business days depending on proximity to Origin (see map below). At our discretion, we may also send via Indian Postal Service.

Please note that transit timelines do not include the day of shipment.

IPS Overnight, 2nd Day Air, and 3 Day paid shipping options are also available. Orders received after 11 a.m. IST Time will be sent the following business day.  Orders are shipped Monday – Friday, excluding holidays.

We will send an email with a tracking number to the address you provide to let you know when your products or gifts have been shipped. If you have an email filter, please add “any”@www.shushubabies.com, into your allowed senders email list so you will receive order confirmation and IPS tracking information.

 

Please be aware that IPS does not deliver on Saturday or Sunday, unless specifically requested. To ensure Saturday delivery, please call us to place your order, as our shopping cart is not set up to make those calculations.

 

Our shopping cart can only calculate shipping for orders shipped in the India. Please call +91 9107888838 or email us customercare@shushubabies.com for expedited orders.

SECURITY

We use Secure Sockets Layer technology to protect all your sensitive ordering information (credit card number, phone numbers, etc.). All information is transferred in encrypted format.

ORDER BY PHONE

If you prefer, we’d be happy to take your order by phone. Call: +91 9107888838. Our ordering hours are Monday – Friday, 7:30 a.m. to 7:30 p.m. IST

INTERNATIONAL ORDERS

We does not provide international orders

OUR RETURN/EXCHANGE POLICY

We pack our orders with love, nestling our happy-for-you-thoughts in with the recyclable packing materials. If something is wrong with your order, we want to know. And yes, we do understand that not every product is right for everyone. Email us here for some empathy and a return authorization. Please include your name or the name of the recipient, the order number and date of purchase (both can be found on the Sales Receipt/Packing List enclosed in the box.) Our representative/agent from ShuShu Babies will get back to you with instructions on how to complete the return or exchange.

 

UNOPENED items in NEW condition may be returned within 2 days of receipt for a full refund of the item purchase price. Of course we will gladly pay return shipping costs if the return is a result of our error.

 

Wholesale returns are subject to a 25% restocking charge on UNOPENED items in NEW condition.

 

To maintain product integrity, we cannot accept returns after 2 days.

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