We accept refunds and Returns
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted:
Product with obvious signs of use, any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 15 days after delivery
To return your order write an email to us at “firstname.lastname@example.org”. Please mention the reason of return and order ID. After receiving your return request we will generally pick up for you. After inspection of the product, we will generate a refund for you.
Exchange for the Order
In case you are not happy with the quality of the product or there is a size issue with the product, you can exchange the product if it qualifies under the exchange policy. We follow a 7-day-return policy which is not applicable to ACCESSORIES, TUTU DRESSES, SWIMWEAR, SHOES, and PRODUCTS ON SALE (Clearance & Festival Sale Products).
You can place a replacement request by contacting our customer care team at email@example.com you may exchange your product once within 15 days towards the purchase of other product. Please provide your product details and the reason for your return, so we can keep improving. Once your return request has been generated, we’ll send you a confirmation.
You must preserve the original bill for return purpose.
However, this is applicable only if the product is not used and is in its original package. If we feel that the product is used and disturbed from its original packaging, we may not accept it. To return, contact us a or write to us at firstname.lastname@example.org we will fill in the details to you about the address at which the package is to be sent back. You will have to send it back to us at your own expense. Any customer that avails of the exchange policy cannot avail another exchange or return on the same billing.